Reporting to: RPA Delivery Manager
Location: Whitefield, Bangalore, India
Overall Job Purpose
Majorels global digital Centre of Excellence (COE) has been established to support the digital transformation of Majorels traditional CRM business through integrated/hybrid solutions including RPA, AI, data and analytic services, process transformation, and social customer engagement solutions. As a valued member of the Intelligent Automation COE we set out to provide services to our global organization which has an impressive client portfolio. The Analyst Consultant RPA will support the growth of the RPA COE from our development hub in India and be a key to Majorels digital success.
Duties and Responsibilities
Operational outcome improvement through automation of processes digital transformation
Automation analysis and consulting
Digital Business Unit support across all regions
Process Excellence and Continuous Automation Improvement capability build
The analyst will be responsible for leading both internal and external engagements so must be very customer aware and be able to demonstrate good stakeholder management skills
Conduct automation analysis and consulting engagements
Leads collaboration between the business, architects, designers and developers on the definition of digital & automation solutions
Strong understanding of digital technology such as IA, OCR, AI & Chatbots
You will take ownership during the entire lifecycle from gathering the requirements, communicating change during the development and finally supporting the delivery ensuring its success
Strong project management experience will be required as you become the facilitator of change during the engagements lifecycle
Ability to coach, mentor and develop colleagues to build capabilities
Qualifications, Training and Experience:
Third level qualification in Business/Maths or Statistics/Computer Science /Engineering or a related discipline with/or demonstrated experience this field
6 years industry experience in a fast paced environment
A minimum of 3 years working in a similar role
Strong process analytical skills with knowledge of some analytical tools from Minitab, SPSS through to Tableau and BI stacks
Experience being principle analyst in large scale implementations leading client engagements
Ability to prioritize tasks and deliver to deadlines
Highly customer focused with excellent analytical and problem solving skills
Qualification in at least one PRA technology i.e. Blue Prism, UiPath, Pega, AA or similar is desirable
Project Management Qualification Desirable
Competencies & Personal Attributes
Candidate should be willing to travel as required
Key influencer, gravitas around subject matter expertise
Flexible and adaptable in a changing environment
Strong relationship building attributes
Does the right things for the right reasons
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Salary: INR 15,00,000 - 20,00,000 PA.
Industry:IT-Software / Software Services
Functional Area:IT Software - Application Programming, Maintenance
Role Category:Programming & Design
Role:Team Lead/Technical Lead
Desired Candidate Profile
Bertelsmann Marketing Services India Pvt. Ltd.
Contact Company:Bertelsmann Marketing Services India Pvt. Ltd.