Team Leader, Gurgaon (Immediate Joiner)

from 4 to 9 year(s) of Experience
₹ 3,00,000 - 5,50,000 P.A.

Job Description

Hello,


Hope this email finds you in good health.

We are hiring Team Leaders for our organization. Rest of the details are given below:

Shift 24*7

Job Location – Gurgaon

Eligibility – Anyone with 1+ years of Team Leading experience with international voice process can apply for the job.

Job Description

• Team management.

• Manage consultant performance against the target assigned.

• Drive team to generate revenue through acquisitions and renewals.

• Manage engagement team and ensure high customer satisfaction.

• Evolve more effective work process for improving customer interactions.

• Constantly monitor & review performance metrics for achievement of objective.

• To interface with respective work center for resolution of complaints.

• Manage webinars and workshop invitations.

• Identify relevant training needs of agents & ensure effective implementation.

• Effectively manage shift operations.

• Prepare work/manpower schedules.

• Interface with IT/HR/ Training/Quality.

• Collate data & generate MIS report.

• Control Non desired attrition

• Provide constructive feedback & motivate the team

Candidates who are interested can apply for the job through Naukri.com.

Regards,

Sia










Role:Associate/Senior Associate -(Technical)

Salary: 3,00,000 - 5,50,000 P.A.

Industry:BPO / Call Centre

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Employment Type:Full Time, Permanent

Education-

UG:Any Graduate

PG:Any Postgraduate

Doctorate:Any Doctorate

Company Profile

MAJOREL INDIA PRIVATE LIMITED

Majorel is an international service company, specializing in customer experience and business process outsourcing and more than 50,000 employees. It was formed in 2019 through the merger of the customer relationship management businesses of Bertelsmann and the Saham Group.

Company Info
View Contact Details+

Contact Company:MAJOREL INDIA PRIVATE LIMITED

Address:Plot no 512 and 513, Udyog Vihar, Phase III,, Udyog Vihar, Phase III, Gurgaon,, Haryana, 122016, GURGAON, Haryana, India